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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ava

July 25, 2024

1  out of  5
rating by Ava
"I’ve been debating on making this review after Jay screwed me over. But after Jay screwed over my family member, it only seems fair. Not only is he unprofessional, but seems like he doesn’t even know how to do his job. If you don’t like your job, then quit. I had an accident that completely totaled my car, and I called him that day to report it. Not only was he extremely rude like I was bothering him, but I called almost 2 weeks after just to find out he never submitted a claim on my behalf. This left me distraught, resulting me to call customer service and reported Jay Swindle. He then called my cell trying to back track, and is now doing the same with my family member after a complaint was issued. Switched agents and never looked back until now. Jay, I suggest you ask yourself why you even decided to “help people”. Maybe reconsider if being in this field makes you happy. Your customer went downhill after the blonde woman left your firm. Response: Jay, your response itself is unprofessional and back handed. You did not mention that the “discount” rate would be a one time thing or else she would’ve never taken your “offer”. And when she initially called you to go over it you tried to speak to her like she was dumb. Anyone reading your response can see how arrogant you are. The only reason you called was because a complaint was issued. Sorry this hurt your ego buddy."
We responded:
"I want to express my sincere apologies for the negative experience you had with my office. I understand that filing a claim can be an emotional and traumatic experience, and it's regrettable that you felt upset. I took proactive steps by filing your claim and making multiple calls to ensure that the claims office could promptly settle your claim. Your sister contacted me with her concerns late Tuesday night, and I responded to her via text on Wednesday morning at 8. I inquired if it was okay to call her and attempted to reach her three times during the day, but received no response. Providing excellent customer service is important to me, so I made several efforts to address her concerns. On Wednesday, I made a fourth attempt to email her to demonstrate that her discount had been applied and that her rate was lower than before. I'm sorry to hear that you felt providing your sister with a discount that lowered her rate was unfair. I responded to your sister because I would like to help her regardless of whether you made a complaint on her behalf. I immediately called multiple times the next day after she texted me on Tuesday night, and I have not talked with her. I understand you have an issue with my office and me. I welcome the opportunity to review the discounts since there is a misunderstanding about the discounts she is currently receiving."
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david standberry

June 5, 2024

4  out of  5
rating by david standberry
"I appreciate everyone in the office and the services they provide. Easy to talk to and helpful in every way."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you find our team easy to talk to and helpful. We strive to provide the best service possible, and your appreciation means a lot to us. Looking forward to continuing to assist you in every way we can!"
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Henry

February 20, 2024

1  out of  5
rating by Henry
"Jay at State Farm could have destroyed my finances 😡 I contacted him to get homeowners insurance for a house I was buying. At closing my insurance was paid in full for 12 months. A few weeks later State Farm decided to cancel my policy and did not notify me. When I received a refund check from State Farm was when I found out my house was uninsured for weeks 😡 I called Jay and he claims I was notified by letter; I never received any letter. I had to leave work and scramble to secure insurance from another provider that day. The 'copy' of the letter I never received listed several reasons for the cancelation that read like a denied credit application (I have very good credit) and a request to make roof repairs within 2 weeks - in December right before Christmas! Guess it was too much trouble for Jay to send me an email or text or make a quick call? I will never again do any business with State Farm. Use State Farm at your own risk!"
We responded:
"I'm sorry to hear about your frustrating experience with State Farm. It's understandable that this situation caused you a lot of inconvenience and stress, and my office regrets that. Your policy started October 20 and State Farm cancelled the policy on December 27, 2023. State Farm sent two notices to you and your mortgage company. The policy was cancelled due to needed repairs which you acknowledge was needed at the time of purchase. State Farm’s policy requires addressing repairs within a specific timeframe. State Farm provided over 2 months to give you time to address the repairs, appeal the decision or to find an alternate policy. We are sorry that you did not receive the notices and the inconvenience it caused."
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Cortney Phillips

January 22, 2024

5  out of  5
rating by Cortney Phillips
"Jay was a rockstar! Answered all my questions called promptly and helped me with more than just my auto insurance! Wish I could give 10 stars!! I will never work with another insurance agent!! Couldn't be happier!!"
We responded:
"Thank you Cortney, for taking the time to leave such a positive Google review! We truly appreciate your feedback and are delighted to hear about your positive experience. We are glad we were able to assist with your auto insurance and we are here to help. Thanks Jay"
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shirletha alberty

February 28, 2023

5  out of  5
rating by shirletha alberty
"The customer service is all that They are very helpful and informative im always treaded like family"
We responded:
"Thanks you for the review. We are happy that you are part of our State Farm family."
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Bea Butler

February 11, 2023

5  out of  5
rating by Bea Butler
"This agent is awesome! I have been a member with this agent for years and I can honestly say, I have always felt like family. The staff is always professional and ready to address your concerns. It doesn't matter the time of day, they always make sure you are satisfied. I am so thankful for Jay, Denise and the rest of the staff. Thank you for always being here for me. I wish there was a a 10 star rating, I would definitely give them a 10!"
We responded:
"We appreciate your kind words. Thank you so much for taking the time to share your experience with us."
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Tyrone Vines

February 2, 2023

5  out of  5
rating by Tyrone Vines
"Jay and his team stay on it. They always keep me up to date on latest rates. Keep it up Jay from State Farm!"
We responded:
"Thanks for the positivity Tyrone, we appreciate you!"
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Kenneth Donahue

January 31, 2023

5  out of  5
rating by Kenneth Donahue
"One of the best"
We responded:
"Thank you so much, Kenneth, we appreciate you taking the time to share your experience with us! Jay Swindle - State Farm Insurance Agent"
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Emanuela DeCenso

January 31, 2023

5  out of  5
rating by Emanuela DeCenso
"Jay is an exceptional agent and an amazing human being. Jay insured me as a notary public. Wished me happy holidays and birthdays. As a result of that attention, I kept contacting Jay about quotes on rental insurance, and later on, on electric car. He tirelessly and diligently delivered answers that I had requested. Thank you Jay for your selfless and stellar service to your clients. Thank you so much."
We responded:
"Thank you so much, Emanuela! We appreciate your kind words and are glad to provide you with a positive experience."
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Leslie Thompson

January 26, 2023

5  out of  5
rating by Leslie Thompson
"I absolutely appreciate the patience and professionalism of the staff at JAY SWINDLE - STATE FARM INS! Whenever I reach out to them, no matter how great or small the situation may be, they ALWAYS STEP UP TO THE PLATE and insure that my needs are met in 'right this minute' fashion! If anyone is looking to find a GREAT Insurance Agent/Company, I HIGHLY RECOMMEND that you reach out to JAY SWINDLE on W. 8 Mile Rd in Farmington Hills, MI. They will take good care of you and your needs!"
We responded:
"Thank you so much for your kind words, Leslie. We appreciate you taking the time to share your experience with us and are glad we could provide you with a positive experience. Jay Swindle - State Farm Insurance Agent"
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Brian Nesbitt

January 26, 2023

5  out of  5
rating by Brian Nesbitt
"Been here for years and they're really good people"
We responded:
"Thank you, we are glad we could provide you with a positive experience!"
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Lakeridge Village

May 14, 2022

5  out of  5
rating by Lakeridge Village
"Jay, is always available to speak with you and handle any concerns you may have. His staff is knowledgeable and professional but, most importantly, they are friendly."
We responded:
"Thank you, we take pride in providing great customer service and glad we are able to help you."
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Zhuqing Liang

June 1, 2021

5  out of  5
rating by Zhuqing Liang
"Appreciate the work from Jay and his office staff, they help me on very affordable auto and home insurances, and he is very thoughtful and send the latest information to save the money! One time I forgot to send back emails, and he called me again to remind me! I recommend everyone be with Jay!"
We responded:
"Thank you Zhuqing glad we were able to help you save on your auto and home insurance."
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Chelsea Liebowitz

January 14, 2021

5  out of  5
rating by Chelsea Liebowitz
"Very grateful for Jay! I’ve had a bunch of questions and Jay was professional and responsive to my emails! Highly recommend!"
We responded:
"Thanks Chelsea. I am glad we were able to help you with your insurance needs."
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Maria Williams

October 8, 2020

5  out of  5
rating by Maria Williams
"After being with Jay Swindle for about 3 years..I can say their customer service is OUTSTANDING!!..Mandy is like my friend at Stare Farm takes care of all my needs with just a phone call..I would recommend them ..they are super nice and I plan to stay with them for a long time..THANK YOU GUYS ..YOUR AWESOME!!!"
We responded:
"Thank you Maria, Mandy and I our glad that our customer service has met your expectations. We pride ourselves on providing great service and are happy to have you as part of our State Farm family."
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RJ Detroit

October 8, 2020

5  out of  5
rating by RJ Detroit
"I have always been treated very well and quickly with Jay and staff."
We responded:
"Thank you Roman for the kind review and we are happy that we were able to help you."
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Simon Faucher

October 6, 2020

5  out of  5
rating by Simon Faucher
"Absolute great guy to work with. Very honest and friendly."
We responded:
"Thank you Simon for letting us provide you with business and auto insurance we appreciate your business. I know your lawn business will be a success and anybody using it will get excellent service."
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robert marshall

June 8, 2020

5  out of  5
rating by robert marshall
"Jay,and Mandy are Great! They always take the time to answer my questions,and make any adjustments to my policy. Can't put a price on that kind of customer service!!! Thank you both!😁👍"
We responded:
"Thank you Robert we are here to help when you need us. We are glad our customer service is meeting your expectations."
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Paula Lenoir

June 8, 2020

5  out of  5
rating by Paula Lenoir
"I been with with Jay Swindle over 20 years I love the staff there"
We responded:
"Thank you Paula for the kind review. We are happy we could help you with your auto and homeowners insurance. We hope you and your family are staying safe."
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Deborah Johnson

June 8, 2020

5  out of  5
rating by Deborah Johnson
"I've been with Jay Swindle's agency for almost 20 years. The service I have received is excellent and I have and will continue to recommend to others."
We responded:
"Thank you Deborah we are happy we can help you and meet your expectations. Hope you and your family stay safe."
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Julie Scott

August 5, 2019

5  out of  5
rating by Julie Scott
"Hands down, the best insurance office I have ever worked with. Mandee is outstanding. She is very kind and efficient, which is a rare combination in the business world!!"
We responded:
"Thank you Julie, we are happy that our customer service met your expectations. We appreciate your review or our office."
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Chethan Rajan

June 12, 2019

5  out of  5
rating by Chethan Rajan
"They provide a great service."
We responded:
"Thank you for the review Chethan, We are happy that we could help you with your insurance needs."
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JaKelle Mack

May 29, 2019

5  out of  5
rating by JaKelle Mack
"He has been awesome to work with over the years!"
We responded:
"Thanks Jakelle glad we were able to help you with your homeowners insurance. We appreciate the review."
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Edward Scott

May 13, 2019

5  out of  5
rating by Edward Scott
"This team is more then helpfull but I must say that "Mandee" is one of a kind. Very professional and responds immediately to my concerns and adjustments. Please continue to keep up the great work!!"
We responded:
"Thank you Edward for the kind review. We are glad that our customer service met your expectations and we our happy to help."
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Brian K

January 30, 2019

5  out of  5
rating by Brian K
"Jay and his team are very responsive and utmost professionals. Your questions will be answered quickly and they are very solution oriented. For the past year, I have been undergoing a difficult (and difficult to insure) renovation and Jay has, somehow, found solutions for me every time."
We responded:
"We appreciate being able to assist you throughout your home purchase and and we are glad that our customer service met your expectations."